Frequently Asked Questions

The Berlin Philharmonie

General

• Dress code
• Lunch concerts
• Programme booklet
• Concert talks
• Cloakroom
• Lost and found

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Tickets & subscriptions

• Concessions
• Concert subscriptions

Visiting the Philharmonie

• ★ Construction Work on the Philharmonie Car Park
• Disabled Parking
• Car parking
• Guided tours
• Film and sound recordings
• Admission to the Philharmonie

Live in cinemas

• Where do the cinema broadcasts take place?
• I run a cinema and would like to participate. Who do I contact?
• Can I show Digital Concert Hall concerts in my school / nursing home / club?

Digital Concert Hall

Registration & Account

• ★ How do I register on my TV or Blu-ray player?
• How do I register on my Fire TV?
• How do I register on iPad, iPhone or iPod Touch?
• How do I register with the Android App?
• How do I register on a Mac/PC?
• No confirmation e-mail

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Order and payment process

• What payment methods do you accept?
• How do I activate my ticket?
• Will my ticket renew itself automatically?
• Difference between 30-Day Ticket and subscription
• Do I need an extra ticket to watch concerts on multiple devices?
• How do I receive my voucher?

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Tickets

• How do I buy a ticket?
• How long is my ticket still valid?
• Why can't I see the ticket I just bought?
• Is my student or teacher discount still valid?

Subscriptions

• Change my payment details.
• Change subscription to a 12-Month Ticket.
• How do I cancel my monthly subscription?
• I have a subscription, but I am asked to buy a ticket.

Vouchers

• How can I give a voucher as a present?
• How do I redeem my voucher?
• Error message when redeeming voucher.
• How long is my voucher still valid?

TV & Blu-ray Player

• ★ How do I connect the app to my account?
• ★ Which manufacturers support the Digital Concert Hall?
• How do I find the app on my device?
• How do I use Chromecast?
• How do I update Flash Player on my TV?
• Can I also watch the concerts without an app?

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Smartphone & Tablet

• ★ How to load a concert in offline mode
• Where can I get the Digital Concert Hall app?
• Which mobile devices can I use to view concerts?
• How do I connect Chromecast?
• How do I use AirPlay?
• Download interrupted on my iPad / iPhone.

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System requirements

• What are the internet requirements?
• Requirements for PC and MAC.
• What are the requirements for my iOS device?
• What are the requirements for my Android device?
• Can I connect more than one device?

Streaming problems

• ★ Why do concerts stop playing?
• The picture often stops for a few seconds.
• I have problems watching concerts from the archive.
• Live concerts don't play well, but concerts from the archive do.
• The concerts have no sound.
• When I launch the concert hall, I only see a black screen.

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Concert Information

• ★ 4K / HDR Streaming
• ★ How long does it take for a concert to appear in the archive?
• Are the concerts available on CD/DVD/Blu-ray?
• Can I record or download concerts?
• What audio & video formats are used to broadcast the concerts?
• Is there a free test-concert?

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Recordings & Online Shop

Ordering

• How can I cancel my order?

Payment

• How much is my order in USD / GBP?
• How can I pay?

Shipping

• The status of my order has not changed.
• How much does shipping cost? / shipping costs
• How long will delivery take?
• When will my shipment be sent?
• Where can I track my shipment?

Delivery

• The product delivered is damaged. What should I do?
• I was sent the wrong product. What should I do?
• I was not at home when the delivery arrived. What happens to my order?
• How can I later change an incorrect shipping address?

Product information

• Can I watch the St. John and St. Matthew Passions in another language?
• Can DVDs and Blu-ray discs be played worldwide?
• Can I purchase the Schumann Edition only as a CD or Blu-ray?

High resolution download

• How do I play 24-bit files?
• What are the different file formats?
• How to use the download codes of our releases.

Recording formats

• Are the editions available on vinyl?
• In what formats are editions released?
• Quality and use of our music formats.

Retailers / Sales

• As a retailer, how can I purchase your products?

Institutional Access

Information for Institutions

• What is the Digital Concert Hall for Institutions?
• How much does access to the Digital Concert Hall for Institutions cost?
• Can the concerts of the Digital Concert Hall be integrated into our library catalogue?
• What technical requirements does our institution have to meet?
• How long is the term of access to the Digital Concert Hall?
• Can I get statistics on the use of the Digital Concert Hall in my institution?

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Information for students, faculty and staff

• How many users can use the access at the same time?
• Do I have to log out of the Digital Concert Hall to make room for another user?
• Can I also use the Digital Concert Hall outside the network of my institution?
• What happens to my account if I do not verify it?
• What happens to the user accounts when the access of the institution expires?
• What devices are supported by the Digital Concert Hall?

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