Help Centre

The Berlin Philharmonie

General

• Dress code
• Lunch concerts
• Programme booklet
• Concert talks
• Cloakroom
• Lost and found

See all 7 articles

Tickets & subscriptions

• Concessions
• Concert subscriptions

Visiting the Philharmonie

• ★ Construction Work on the Philharmonie Car Park
• Disabled Parking
• Car parking
• Guided tours
• Film and sound recordings
• Admission to the Philharmonie

Live in cinemas

• Where do the cinema broadcasts take place?
• I run a cinema and would like to participate. Who do I contact?
• Can I show Digital Concert Hall concerts in my school / nursing home / club?

Digital Concert Hall

Registration & Account

• ★ How do I register on my Fire TV?
• ★ How do I register on my TV or Blu-ray player?
• How do I register with the Android App?
• How do I register on a Mac/PC?
• How do I register on iPad, iPhone or iPod Touch?
• How do I register with the Windows 8 app?

See all 12 articles

Order and payment process

• What payment methods do you accept?
• Is my data transmitted securely?
• Have you received my order?
• How do I receive an invoice for my order?
• How can I change my payment details?

Tickets

• How do I buy a ticket?
• How do I activate my ticket?
• How long is my ticket still valid?
• Will my ticket renew itself automatically?
• Why can't I see the ticket I just bought?
• How do I get the discount for students and teachers?

See all 8 articles

Subscriptions

• Change my payment details.
• Difference between 30-Day Ticket and subscription.
• Change subscription to a 12-Month Ticket.
• How do I cancel my monthly subscription?
• I have a subscription, but I am asked to buy a ticket.

Vouchers

• How do I receive my voucher?
• How can I give a voucher as a present?
• How do I redeem my voucher?
• Error message when redeeming voucher.
• How long is my voucher still valid?
• My discount hasn't been deducted from the purchase price. What happens now?

TV & Blu-ray Player

• ★ How do I connect the app to my account?
• How do I use Chromecast?
• Which manufacturers support the Digital Concert Hall?
• How do I find the app on my device?
• Do I need an extra ticket to watch concerts on multiple devices?
• Can I also watch the concerts without an app?

See all 10 articles

Smartphone & Tablet

• ★ How to load a concert in offline mode
• The concert won’t play
• How to search for other works with Chromecast.
• How do I connect Chromecast?
• How do I use AirPlay?
• Which mobile devices can I use to view concerts?

See all 13 articles

System requirements

• Requirements for PC and MAC.
• Requirements for SmartTV and Blu-ray player.
• What are the requirements for my iOS device?
• What are the requirements for my Android device?
• What are the internet requirements?
• Can I connect more than one device?

Streaming problems

• The concerts have no sound.
• When I launch the concert hall, I only see a black screen.
• I have problems watching concerts from the archive.
• Live concerts don't play well, but concerts from the archive do.
• Why do concerts stop playing?
• How do I select or change the server?

See all 9 articles

Concert Information

• Can I record or download concerts?
• What audio & video formats are used to broadcast the concerts?
• Is support for 5.1 surround sound planned?
• Is there a free test-concert?
• Are the concerts available on CD/DVD/Blu-ray?
• Why do interviews not always have subtitles?

See all 8 articles

Signing up and paying for access

• Can I give access to a friend as a gift?
• How do I get a ticket and how much access does it give me?
• Are there any discounts for students or teachers?
• How do I cancel my monthly subscription?
• How is payment data encrypted and stored?
• What payment methods can I use?

Recordings & Online Shop

Ordering

• How can I cancel my order?

Payment

• How much is my order in USD / GBP?
• How can I pay?

Shipping

• The status of my order has not changed.
• How much does shipping cost? / shipping costs
• How long will delivery take?
• When will my shipment be sent?
• Where can I track my shipment?

Delivery

• The product delivered is damaged. What should I do?
• I was sent the wrong product. What should I do?
• I was not at home when the delivery arrived. What happens to my order?
• How can I later change an incorrect shipping address?

Product information

• Can I watch the St. John and St. Matthew Passions in another language?
• Can DVDs and Blu-ray discs be played worldwide?
• Can I purchase the Schumann Edition only as a CD or Blu-ray?

High resolution download

• How do I play 24-bit files?
• What are the different file formats?
• How to use the download codes of our releases.

Recording formats

• Are the editions available on vinyl?
• In what formats are editions released?
• Quality and use of our music formats.

Retailers / Sales

• As a retailer, how can I purchase your products?

Institutional Access

Information for Institutions

• What is the Digital Concert Hall for Institutions?
• How much does access to the Digital Concert Hall for Institutions cost?
• Can the concerts of the Digital Concert Hall be integrated into our library catalogue?
• What technical requirements does our institution have to meet?
• How long is the term of access to the Digital Concert Hall?
• Can I get statistics on the use of the Digital Concert Hall in my institution?

See all 8 articles

Information for students, faculty and staff

• How many users can use the access at the same time?
• Do I have to log out of the Digital Concert Hall to make room for another user?
• Can I also use the Digital Concert Hall outside the network of my institution?
• What happens to my account if I do not verify it?
• What happens to the user accounts when the access of the institution expires?
• What devices are supported by the Digital Concert Hall?

See all 9 articles

Beta test

• What is a beta test?
• When does the beta test start and how long does it last?
• What is expected of us during the beta test?
• Where do I send my feedback?
• Can we keep our institution access to the Digital Concert Hall after the beta test?
• What happens to the user data after the beta test?