Frequently Asked Questions

The Berlin Philharmonie

General

• Dress code
• Lunch concerts
• Programme booklet
• Concert talks
• Cloakroom
• Lost and found

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Tickets & subscriptions

• Concessions
• Concert subscriptions

Visiting the Philharmonie

• Accessibility
• Disabled Parking
• Car parking
• Guided tours
• Film and sound recordings
• Admission to the Philharmonie

Live in cinemas

• Where do the cinema broadcasts take place?
• I run a cinema and would like to participate. Who do I contact?
• Can I show Digital Concert Hall concerts in my school / nursing home / club?

Digital Concert Hall

Registration & Account

• ★ Registration via TV, Blu-ray player or streaming box
• Registration via smartphone or tablet
• Registration via Mac/PC
• No confirmation e-mail
• I forgot my password
• Change e-mail address and password

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Order and payment process

• What payment methods do you accept?
• How do I activate my ticket?
• Will my ticket renew itself automatically?
• Difference between 30-Day Ticket and subscription
• Watch concerts on multiple devices
• How do I receive my voucher?

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Tickets, subscription and vouchers

• Change my payment details
• How do I buy a ticket?
• How can I give a voucher as a present?
• How long is my ticket still valid?
• Change subscription to a 12-Month Ticket
• Redeem voucher code

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TV, Blu-ray player and streaming boxes

• ★ How do I connect the app to my account?
• ★ Which manufacturers support the Digital Concert Hall?
• How do I find the app on my device?
• How do I update Flash Player on my TV?
• No "live concerts" on my Sony device?

Smartphone & Tablet

• ★ How to load a concert in offline mode
• How do I connect Chromecast?
• How do I use AirPlay?
• The concert won’t play
• How to search for other works with Chromecast.
• Edit app push notifications.

Streaming problems

• ★ Why do concerts stop playing?
• What are the internet requirements?
• Requirements for PC and MAC
• I have problems watching concerts from the archive
• Live concerts don't play well
• How do I select or change the server?

Concert Information

• ★ 4K / HDR Streaming
• ★ How long does it take for a concert to appear in the archive?
• Are the concerts available on CD/DVD/Blu-ray?
• Can I record or download concerts?
• What audio & video formats are used to broadcast the concerts?

Recordings & Online Shop

Ordering

• How can I cancel my order?

Payment

• How much is my order in USD / GBP?
• How can I pay?

Shipping

• The status of my order has not changed.
• How much does shipping cost? / shipping costs
• How long will delivery take?
• When will my shipment be sent?
• Where can I track my shipment?

Delivery

• The product delivered is damaged. What should I do?
• I was sent the wrong product. What should I do?
• I was not at home when the delivery arrived. What happens to my order?
• How can I later change an incorrect shipping address?

Product information

• Can I watch the St. John and St. Matthew Passions in another language?
• Can DVDs and Blu-ray discs be played worldwide?
• Can I purchase the Schumann Edition only as a CD or Blu-ray?

High resolution download

• How do I play 24-bit files?
• What are the different file formats?
• How to use the download codes of our releases.

Recording formats

• Are the editions available on vinyl?
• In what formats are editions released?
• Quality and use of our music formats.

Retailers / Sales

• As a retailer, how can I purchase your products?

Institutional Access

Information for Institutions

• What is the Digital Concert Hall for Institutions?
• How much does access to the Digital Concert Hall for Institutions cost?
• Can the concerts of the Digital Concert Hall be integrated into our library catalogue?
• What technical requirements does our institution have to meet?
• How long is the term of access to the Digital Concert Hall?
• Can I get statistics on the use of the Digital Concert Hall in my institution?

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Information for students, faculty and staff

• How many users can use the access at the same time?
• Do I have to log out of the Digital Concert Hall to make room for another user?
• Can I also use the Digital Concert Hall outside the network of my institution?
• What happens to my account if I do not verify it?
• What happens to the user accounts when the access of the institution expires?
• What devices are supported by the Digital Concert Hall?

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