Digital Concert Hall
Registration and user account
- How can I register on my computer?
- I did not receive the confirmation email – what do I do?
- I forgot my password – what do I do?
- How can I change my email address and/or password?
- I receive an error message when logging in – what do I do?
- I entered an incorrect email address during registration – what do I do?
Paid access, subscription and vouchers
- How do I get access to the Digital Concert Hall?
- How do I activate my access?
- How long is my ticket still valid?
- How can I change from a subscription to a 12-month ticket?
- How can I cancel a monthly subscription?
- What is the difference between a 30-day ticket and a monthly subscription?
Orders and payment
- How can I pay?
- Notes on verification processes for credit card payments
- How can I change my payment details?
- I get an error message when redeeming a voucher – what do I do now?
- How do I redeem discount codes?
- My discount was not taken into account during the purchase – what do I do now?
Smartphones and tablets
TV, Blu-ray players and streaming boxes
Technology and system requirements
Concert information & playback formats
- When does a concert become available in the archive?
- Are live streams repeated?
- What is Immersive Audio (Dolby Atmos)?
- How can I enjoy concerts in Immersive Audio (Dolby Atmos) on my computer?
- How can I enjoy concerts in Immersive Audio (Dolby Atmos) on my smartphone/tablet?
- How can I enjoy concerts in Immersive Audio (Dolby Atmos) on my TV?
Institutional Access
Information for Institutions
- What is the Digital Concert Hall for Institutions?
- How much does access to the Digital Concert Hall for Institutions cost?
- Can the concerts of the Digital Concert Hall be integrated into our library catalogue?
- What technical requirements does our institution have to meet?
- How long is the term of access to the Digital Concert Hall?
- Can I get statistics on the use of the Digital Concert Hall in my institution?
Information for students, faculty and staff
- How many users can use the access at the same time?
- Do I have to log out of the Digital Concert Hall to make room for another user?
- Can I also use the Digital Concert Hall outside the network of my institution?
- What happens to my account if I do not verify it?
- What happens to the user accounts when the access of the institution expires?
- What devices are supported by the Digital Concert Hall?