Digital Concert Hall
Registration & Account
- ★ Registration via TV, Blu-ray player or streaming box
- Registration via smartphone or tablet
- Registration via Mac/PC
- No confirmation e-mail
- I forgot my password
- Change e-mail address and password
Order & Payment
- What payment methods do you accept?
- Change my payment details
- Error message when redeeming voucher
- My discount hasn't been deducted from the purchase price. What happens now?
- Discount for students and teachers
- Is there any way for universities, libraries or schools to access the Digital Concert Hall?
Tickets, Subscription & Vouchers
- How do I buy a ticket?
- How do I activate my ticket?
- How can I give a voucher as a present?
- How long is my ticket still valid?
- Change subscription to a 12-Month Ticket
- Difference between 30-Day Ticket and subscription
Smartphones & Tablets
TV, Blu-ray Player & Streaming Boxes
Technology & System Requirements
- ★ Why do concerts stop playing?
- How do I select or change the server?
- What are the internet requirements?
- Requirements for PC and MAC
- The concert won’t play
- I have problems watching concerts from the archive
Concert information
Institutional Access
Information for Institutions
- What is the Digital Concert Hall for Institutions?
- How much does access to the Digital Concert Hall for Institutions cost?
- Can the concerts of the Digital Concert Hall be integrated into our library catalogue?
- What technical requirements does our institution have to meet?
- How long is the term of access to the Digital Concert Hall?
- Can I get statistics on the use of the Digital Concert Hall in my institution?
Information for students, faculty and staff
- How many users can use the access at the same time?
- Do I have to log out of the Digital Concert Hall to make room for another user?
- Can I also use the Digital Concert Hall outside the network of my institution?
- What happens to my account if I do not verify it?
- What happens to the user accounts when the access of the institution expires?
- What devices are supported by the Digital Concert Hall?