Frequently Asked Questions

How do I activate my access?

Your access is activated immediately after payment. From then on, depending on the type of ticket, you have 7 or 30 consecutive days or 12 months to watch concerts and use all the other services of the Digital Concert Hall.

Time-limited accesses end automatically according to their duration and do not have to be actively cancelled. If you already have a valid access when you purchase it, the new period will only be activated automatically after the entire term has expired – so you will not lose a day of use.

Your monthly subscription is activated immediately upon completion of the purchase process and conveniently renews automatically at the end of a monthly period. The subscription can be cancelled at any time at the end of a current monthly period in the account area.