Frequently Asked Questions

Why is the streaming of concerts sometimes interrupted?

There can be many reasons why the concert stream is interrupted. In most cases, the internet connection is not sufficient at the time of the interruption. To avoid such problems, please make sure that no parallel processes are running on your network. If you are using Wi-Fi, try a connection via a network cable instead.

Incidentally, live broadcasts are transmitted using a different technical procedure than concerts from our archive. The live concerts are delivered via a so-called content delivery network. One of the advantages of this system is that scalability improves when a large number of viewers from one country or region open a live broadcast simultaneously.

If you experience repeated problems with the broadcasts, please contact us by email at