Frequently Asked Questions

Error message when redeeming voucher.

There can be several reasons for this:

  • You have already entered the voucher code at an earlier date. Vouchers are usually valid only once per user. To watch a concert, please login with your e-mail address and your password here.
  • The voucher code had only a limited validity and can no longer be redeemed.
  • There has been a typing error. Please check if the voucher code was entered correctly.