Frequently Asked Questions

Where can I track my shipment?

A shipment can only be tracked if you have selected “DHL package delivery” as the shipping method. In your shipping confirmation you will find the tracking code to track your package. You can track your package on this website:

www.dhl.de

In some countries outside of Germany, you cannot fully track your shipment to its destination on the DHL website. Please then use the internationally valid “UPU match code” for your shipment indicated on the DHL website to look for your shipment with the local postal service of the destination country.

Here a selection of standard mail services abroad:

Argentina

Brazil

Canada

United Kingdom

Italy

Colombia

Mexico

Norway

Peru

Romania

Russia

South Africa

Taiwan

Venezuela

United Arab Emirates

United States of America