Frequently Asked Questions

The status of my order has not changed.

If you have ordered a product to a country outside the EU, it is possible that it is still in customs. In our experience, the US authorities need a particularly long time to check shipments.

Unfortunately, it is also possible that your order has been lost. If this is the case, please contact us at help@berliner-philharmoniker-recordings.com so we can look into the matter.