Frequently Asked Questions

TV app is no longer available (Sony & Samsung)

Samsung

Since 01.01.2019, our TV app is no longer available on Samsung TV sets and Blu-ray players of the years 2010 and 2011. You can find the information about the year of your model through the model number of your device. The letters C and D indicate affected models. More information about the model numbers at https://www.samsung.com/uk/support/tv-audio-video/what-do-samsung-tv-model-numbers-actually-mean-why-are-they-so-long/

Sony

Since 01.01.2019, our TV app is no longer available on Sony TV sets and Blu-ray players of the years 2010 and 2011. Exact information about all affected models at
https://www.sony.co.uk/electronics/support/articles/00205115

The reason for this is the development of the streaming technology which places new demands on such apps. As a result, trouble-free transmission of live broadcasts can no longer be ensured in the future. Device manufacturers themselves also only support such older apps to a limited extent, which can lead to further problems.

The good news is that there are many simple ways for you to watch the Digital Concert Hall on TV. In addition to our apps for smart TVs, we also offer apps for mobile devices (iOS and Android), for streaming devices (Roku, Fire TV and Apple TV) and Blu-ray players. You may already have a smartphone or tablet with which you can easily cast our videos to your TV. If this is not the case, we recommend you purchase an Internet-compatible Blu-ray player or a streaming device such as the Fire TV Stick as a particularly cost-effective solution. You can find out more on our website at https://help.berliner-philharmoniker.de/hc/en-us/articles/202472203-Which-manufacturers-support-the-Digital-Concert-Hall-