Digital Concert Hall
Registration and user account
- How can I register on my computer?
- I did not receive the confirmation email – what do I do?
- I forgot my password – what do I do?
- How can I change my email address and/or password?
- I receive an error message when logging in – what do I do?
- I entered an incorrect email address during registration – what do I do?
Paid access, subscription and vouchers
- How do I get access to the Digital Concert Hall?
- How do I activate my access?
- How long is my ticket still valid?
- What is the difference between a 30-day ticket and a monthly subscription?
- How can I change from a subscription to a 12-month ticket?
- How can I cancel a monthly subscription?
Orders and payment
- How can I pay?
- Notes on verification processes for credit card payments
- How can I change my payment details?
- I get an error message when redeeming a voucher – what do I do now?
- How do I redeem discount codes?
- My discount was not taken into account during the purchase – what do I do now?
Smartphones and tablets
TV, Blu-ray players and streaming boxes
Technology and system requirements
Concert information
- Can I watch concerts in 4K UHD?
- What image and sound format are the concerts broadcast in?
- What does lossless audio mean?
- Which devices support lossless audio?
- When does a concert become available in the archive?
- Are live streams repeated?