How can I register on my computer?

You will be asked to register as soon as you access a free concert or purchase premium access. Of course, you can also simply create a user account directly at digitalconcerthall.com/register

I did not receive the confirmation email – what do I do?

Please check the spam folder of your email inbox. In addition, you can request a new confirmation email by logging into www.digitalconcerthall.com/login and clicking on the banner you see at the top of the page.

I forgot my password – what do I do?

Wherever you are asked for your email address and password, you will find a link: Forgot password? . If you click on this, a new, automatically generated password will be sent to you after you have entered your email address. Please also check the spam folder of your email mailbox. You can then log in as usual with this password and your email address. You will of course also find the Forgot password? link on the login page . Please note that from this moment on, your original password will no longer be valid. If you receive new passwords several times by clicking on “Forgotten password?”, only the most recent password is valid.

How can I change my email address and/or password?

You can change your user details – such as your email address and password – in the account section.

I receive an error message when logging in – what do I do?

Please check that you have entered the correct email address. Also pay attention to small differences such as @gmail.com vs. @googlemail.com. If the “Password” field is already filled in with black dots, please actively overwrite the field with your currently valid password. If you no longer have your password at hand, change your password by clicking on “Forgot password?”. If you use the Digital Concert Hall via a browser, an outdated password may be stored in the history. In this case, please try deleting the browser history or open the Digital Concert Hall on a test basis with another browser and log in here . If you have entered your email address and password correctly and you still receive an error message, it may be because your registration could not be completed. In this case, please register again here .

I entered an incorrect email address during registration – what do I do?

Please log in with the wrong email address and then change your data in the account section. You can easily enter a new email address here.

I currently have a valid ticket – can I buy a new ticket already now?

Yes, this is not a problem. If you already have a valid ticket when you buy a new one, the new period will be activated automatically only after the entire term has expired. So you won’t lose a single day of use! Of course, you can also take advantage of our Christmas offer with an already valid ticket (or a monthly subscription). You can find more information here .

How do I get access to the Digital Concert Hall?

Here we offer you different access types for the Digital Concert Hall: 7 days €9.90 30 days €19.90 12 months €169 Subscription (monthly payment) €16.90 The validity of your access is automatically saved in your user account. You can view them at any time in the account section. Depending on the type of access you have, you have 7 days, 30 days or 12 months to watch concerts and use all the other services of the Digital Concert Hall (e.g. films, portraits, playlists). The monthly subscription renews automatically until cancelled. You can easily cancel it at any time in the account section.

How do I activate my access?

Your access is activated immediately after payment. From then on, depending on the type of ticket, you have 7 or 30 consecutive days or 12 months to watch concerts and use all the other services of the Digital Concert Hall. Time-limited accesses end automatically according to their duration and do not have to be actively cancelled. If you already have a valid access when you purchase it, the new period will only be activated automatically after the entire term has expired – so you will not lose a day of use. Your monthly subscription is activated immediately upon completion of the purchase process and conveniently renews automatically at the end of a monthly period. The subscription can be cancelled at any time at the end of a current monthly period in the account area.

How long is my ticket still valid?

You can view the validity of your ticket in the account area.

How can I change from a subscription to a 12-month ticket?

To turn your monthly subscription into a 12-month ticket, please first cancel your subscription in the account area. As soon as the prepaid monthly period of your subscription has ended, you can order a 12-month ticket in the access area.

Terminating contracts

You can terminate other Digital Concert Hall contracts here .

We accept the following payment methods: Credit card (MasterCard, VISA, American Express and JCB), PayPal, Paydirekt and direct debit. You can pay for the monthly subscription by credit card or direct debit. Please understand that payments in advance or on account are not possible for technical reasons. We also offer in-app purchases for our iOS, Amazon and Roku apps. These are conducted and operated by Apple, Amazon and Roku via their respective App Store.

Notes on verification processes for credit card payments

How does 3D Secure authentication work for credit card payments? You can pay for your tickets to the Digital Concert Hall online with your credit card. To increase the security of electronic payments, an additional procedure has been introduced by credit card providers as part of an EU directive. This procedure is commonly referred to as 3D Secure. For the purpose of authentication, as soon as you confirm the payment with your credit card, a window of your payment institution opens automatically. You will be asked to confirm your identity. Depending on the credit card provider, the process is called Verified by Visa, Mastercard Identity Check or American Express SafeKey. The respective identity verification processes vary, as they are determined by your credit institution. In most cases, authentication involves entering a password or TAN number, which you receive via a separate device such as your smartphone. What can I do if I have problems when trying to pay by credit card? If your payment by credit card fails, we would first ask you to find out from your credit card issuer whether your credit card is activated for 3D Secure. Make sure that your personal details with your bank are up to date, including your email address and telephone number. If you use an app for online banking, it is best to use the latest version. Furthermore, please check in your browser settings whether the pop-up blocker is deactivated. It has to be deactivated in order for the necessary authentication dialogue box to open. Alternatively, try to make the purchase using another browser. Special characters in address fields can also hinder payment by credit card. Please make sure that your details here consist exclusively of Latin letters and numbers. PayPal is available as an alternative and equally secure payment method for our tickets (with the exception of subscriptions).

How can I change my payment details?

We only manage your payment details if you have taken out a monthly subscription. We are not authorised to change your payment details. Please make any changes yourself in the account section on our website.

I get an error message when redeeming a voucher – what do I do now?

There can be several reasons for an error message: There has been a typing error. Please check that the voucher code has been entered correctly. Voucher codes that grant a discount can only be redeemed via our website. Enter your code in the "Voucher code" field on this page . You have already entered the voucher code once before. Vouchers can only be activated once. To watch a concert, please log in here with your email address and password. The voucher code has a limited validity and can no longer be redeemed.

How do I redeem discount codes?

Discount codes can only be redeemed when purchasing via our website – in the tickets section . Unfortunately, a discount code cannot be used for in-app purchases.

My discount was not taken into account during the purchase – what do I do now?

Please contact us with the email address of your account at help@digitalconcerthall.com If you would like a refund for the period of your access and a new order, please let us know in your request.

Can I also watch concerts offline?

The Digital Concert Hall app for iOS and Android devices offers an offline mode that allows video content to be cached on the device. Offline mode allows you to use the Digital Concert Hall without an internet connection – e.g. on holiday, while travelling or when the internet connection is poor. The video content can be saved in HD or SD, depending on the preference set. The HD format requires longer storage or loading times and takes up more space on your device. The SD format loads faster and saves storage space, but the picture quality is lower. Furthermore, the iOS apps offer you the option of choosing between Hi-Res Audio and Standard Audio sound quality. Saved video content cannot and may not be reproduced and is only playable for as long as your ticket or subscription is valid. If your ticket or subscription ends, the video content remains on your device but cannot be played again until you have purchased a new paid access. Offline video content can also be played on your TV using the AirPlay function.

How can I broadcast concerts on my TV?

Google Cast and Apple TV boxes offer you the possibility of streaming the Digital Concert Hall on your TV. You do not need a Smart TV for this. Both devices are connected to your TV via HDMI. You can now connect your smartphone or tablet to Google Cast or the Apple TV box via a Wi-Fi connection and enjoy the Digital Concert Hall on your TV. Further information on AirPlay (Apple) can be found here . Information on the use of Chromecast can be found here . With the Digital AV Adapter from Apple and an HDMI cable, you can also connect your iPhone or iPad directly to a TV. Please note that the video resolution in this case is limited to 1080p.

How can I use Google Cast?

Google Cast is supported by our Android and iOS apps. Activate the Google Cast icon in our app. You will find it in every concert listing, directly in the player as well as on the main page. From there, you can connect our app to any compatible device via Google Cast. You can also use the icon to disconnect. Further information can be found here .

How can I use AirPlay (Apple)?

If you own an Apple TV, you have the option of streaming the Digital Concert Hall for example from your iPad or iPhone to your TV. Simply activate the AirPlay symbol in our app. You will find it directly in the player every time you select a video. From there, you can connect our app to your Apple TV via AirPlay. You can also use the icon to disconnect. Further information can be found here .

How can I use CarPlay (Apple)?

First, please make sure that CarPlay is available on your car radio. Also install the Digital Concert Hall app on your iPhone and register or log in. If the app is already installed, please update it if possible. Important: to be compatible with CarPlay, iOS 14 or higher should be installed on your iPhone. As soon as your iPhone is connected to your car via CarPlay, the Digital Concert Hall app will automatically appear on the display of the car radio. To keep mobile data consumption low, we recommend using our offline mode .

How can I choose another work/concert with Google Cast?

If you want to select another work or concert, first exit the player and then search for the desired concert. The broadcast will continue on your TV until a new concert has been selected. (Unless you press “play/pause”.) You can also exit the app while a concert is playing, for example, to check your emails. The concert simply continues when using the internet elsewhere.

Which manufacturers support the Digital Concert Hall?

Currently, the Digital Concert Hall is supported as follows: TV & Blu-ray players TV Blu-ray players Remarks Sony Y Y Devices from 2012 / BD player: most models from 2015 Samsung Y Y Devices from 2012 Panasonic Y Y TV sets from 2012 (except models of the GXW704 series) with "My Home Screen" or Android TV/Google TV LG Y N Devices from 2012 Oppo N Y Only on the BDP-10x series Toshiba Y N Only devices with Android TV Loewe Y N Only devices with UHD Philips Y N Only devices with Android TV Insignia Y N Only devices with Roku TV™ Sharp Y N Only devices with Roku TV™ Hitachi Y N Only devices with Roku TV™ Hisense Y N Only devices with Roku TV™ TCL Y N Only devices with Roku TV™ Streaming boxes Device Remarks Apple AppleTV Generation 4 Amazon FireTV & FireTV Stick Swisscom Swisscom TV Razer Forge TV Asus Nexus Player Roku All devices Telekom MagentaTV Media Receiver 200, 201, 400, 401 & 601 Sat Smart Display Device Remarks Amazon Echo Show 15 Collaborations with other manufacturers are being planned. News can be found in our newsletter . To use the Digital Concert Hall, download the app from the app store of your device manufacturer.

How do I connect the app to my user account?

Open the Digital Concert Hall app and select the “log in” prompt. You will see a unique 7-digit code. Please open the link digitalconcerthall.com/connect on a smartphone, tablet or computer and enter the code there. The 7-digit code is randomly generated and displayed exclusively on your TV. It is not a password or a voucher or discount code.

How do I find the app on my device?

If the app is not pre-installed on your device, please visit the manufacturer’s respective app store and search there for “Berliner Philharmoniker” or “Digital Concert Hall”. Then install the app. Please note that in some app stores the app may not be listed in the music section, but in the video, entertainment or even premium apps section.

I get the error message: update Flash Player on TV – what do I do?

The Digital Concert Hall is not accessible via the browser of a television. Our player is HTML5 based, so the Adobe Flash Player is not compatible. To use the Digital Concert Hall, please download the app from your device manufacturer’s app store. The Digital Concert Hall is currently supported by these manufacturers .

What requirements must my internet connection meet?

Your broadband internet connection (e.g. DSL) should not provide less than 10,000 kbit/s (recommended: 20,000 kbit/s or higher) data performance.

What are the requirements for PC and Mac?

For smooth reception of the Digital Concert Hall, you need the latest version of your browser. The Digital Concert Hall can be accessed on Firefox, Google Chrome, Safari and Edge. When using the Digital Concert Hall with a DSL Internet connection via a computer, at least the following system requirements must be met: Operating system Windows / Mac OS Processor Dual Core (2 GHz+) Memory 2 GB RAM Internet connection (e.g. DSL) from 10,000 kbit/s (recommended: 20,000 kbit/s or higher)

Why does the concert broadcast keep breaking off?

Interruptions in a concert broadcast can have many causes. As a rule, the internet connection is not sufficient at the time of the interruption. To avoid such problems, please make sure that no parallel processes are running on your network. If you use Wi-Fi, you can try connecting via a network cable instead. If you experience repeated problems with the broadcasts, please contact us at help@digitalconcerthall.com

When does a concert become available in the archive?

After a live broadcast, we need about five to seven days to edit the video and audio material and make the recording available in the concert archive. For co-productions or third-party productions such as the Europakonzert, the New Year’s Eve Concert or concerts at the Waldbühne, post-production can take a little more time.

Are live streams repeated?

Live broadcasts are usually repeated the following day at 12:00 or 13:00 Berlin time. You will find the repeat in the detailed view of the corresponding live concert. If the repeat is not displayed in your app, it can unfortunately not be played on your device. We apologise for any inconvenience.

What is Immersive Audio (Dolby Atmos)?

In the Philharmonie Berlin, the unique sound of the Berliner Philharmoniker meets an important component of the musical experience: space. It is precisely this spatial experience that we want you to feel directly. We achieve this by recreating the spatiality of the auditorium with a complex algorithm when mixing the sound signal. And since every musical work has a different line-up and the instrumental groups are not always seated in the same place on stage, we create each mix with individual parameters for each individual work. An important role is played here by an upmix process specially adapted to the Philharmonie Berlin, which was developed by sound engineer Benedikt Schröder and, in collaboration with Andreas Wolf, is used to mix the concerts in the Digital Concert Hall. This then converts the concert recordings in stereo into Dolby Atmos 7.1.4. The new Immersive Audio sound format is available at no extra cost.

How can I enjoy concerts in Immersive Audio (Dolby Atmos) on my computer?

Our website currently supports Immersive Audio (Dolby Atmos) for certain Apple devices which have MacOS version 10.15 (Catalina) or higher installed. You also need Safari as your browser. With this set-up, you can select the desired audio quality directly in the video player via the cogwheel icon. Your selection is saved for the corresponding device until you change it again.

How can I enjoy concerts in Immersive Audio (Dolby Atmos) on my smartphone/tablet?

Your smartphone or tablet needs to be one of our supported devices and have the latest version of our app installed. You can select the desired audio quality directly in the video player via the cogwheel icon. Your selection is saved for the corresponding device until you change it again. In addition, you can find this setting option in your user account under the menu item Settings → Audio quality. For an optimal experience, you should use Dolby Atmos-enabled headphones. With an iPhone or iPad, you can also stream a concert to another Dolby Atmos-compatible device using Apple Airplay. This function is not yet available with Google Chromecast.

How can I enjoy concerts in Immersive Audio (Dolby Atmos) on my TV?

Your TV or streaming media player needs to be a device supported by us and have the latest version of our app installed. You can select the desired audio quality directly in the video player via the cogwheel icon. Your selection is saved for the corresponding device until you change it again. In addition, you need a connected soundbar or A/V receiver that supports Dolby Atmos and an HDMI connection with the addition ARC or eARC. Some TV sets also already have built-in speakers that support Dolby Atmos.